refund & return policy

Last updated: 5 May 2026

Thank you for supporting Music Mission International. This policy explains our approach to refunds and returns for purchases made through musicmissioninternational.org. 

Digital Products (Sheet Music) 

All sales of digital sheet music are final. 

Once a digital file has been delivered or made available for download, we cannot offer a refund. This is because the file cannot be returned, and we have no way to verify it has not been used or copied. 

Exceptions: 

  • If the file is defective, corrupted, or won’t open, contact us within 14 days and we will provide a replacement file or, if we cannot resolve the issue, a full refund 
  • If you were charged twice in error for the same product, contact us and we will refund the duplicate charge 

For European Union and United Kingdom customers: By completing your purchase and clicking the download link or accessing the file, you acknowledge that you waive your statutory 14-day right of withdrawal for digital content under the EU Consumer Rights Directive. 

Physical Products (CDs, DVDs) 

We accept returns of physical products under the following conditions: 

  • Within 30 days of delivery 
  • Item must be in original, unopened condition with original packaging intact 
  • Customer is responsible for return shipping costs unless the item arrived damaged or defective 
  • Original shipping fees are non-refundable 

To request a return: 

  • Contact us at musicmissioninternational@gmail.com within 30 days of delivery with your order number and reason for return 
  • We will respond within 3 business days with return instructions and a return address 
  • Ship the item back at your expense (use a tracked shipping method — we cannot process returns for items lost in transit) 
  • Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days 

Damaged or Defective Items 

If your order arrives damaged or you receive a defective item, contact us within 7 days of delivery with photos of the damage. We will replace the item or issue a full refund (including return shipping) at no cost to you. 

Donations 

Donations to Music Mission International are non-refundable. As a 501(c)(3) nonprofit, donations are used to support our mission and are recorded for tax-deduction purposes. 

If a donation was made in error (for example, an unintended duplicate transaction), please contact us within 14 days and we will review the request on a case-by-case basis. 

Order Cancellations 

You may request to cancel an order before it has been shipped or, in the case of digital products, before the download link has been accessed. Contact us as soon as possible at musicmissioninternational@gmail.com with your order number. 

Once a physical order has shipped or a digital download has been accessed, our standard refund policy above applies. 

Refund Processing 

Approved refunds are issued to your original payment method. Processing times depend on your payment provider but typically take 5–10 business days to appear on your statement. 

How to Contact Us 

For all refund and return requests: 

Please include: 

  • Your order number 
  • The product(s) involved 
  • The reason for your request 
  • Photos (if reporting damage or a defect) 

We aim to respond to all refund inquiries within 7 business days.

Scroll to Top